# Shipping & Returns Policy

Last Updated: 22nd December 2024

## Shipping Information

### UK Delivery Options
- Standard UK Delivery (2-3 working days): FREE SHIPPING
- Next Day Delivery (order before 2pm): £5.00

### European Union Delivery
- Standard EU Delivery (5-10 Working Days) working days): £12.00

### International Delivery
See list of countries we ship to:

### Delivery Restrictions
- We cannot ship to PO boxes
- Remote UK locations (including Highland and Islands) may require additional delivery time
- Certain products cannot be shipped internationally due to regulations

### Tracking Your Order
- Tracking information will be emailed once your order is dispatched
- Track your order at with the links provided in your confirmation email with the tracking order and relevant courier service.
- Contact customer service if you haven't received tracking information within 48 hours

## Returns Policy

**We're Here to Help with Returns**

We want you to be completely happy with your purchase. That's why we offer a generous 30-day return window for most items. Here's everything you need to know:

**Your Return Rights**
* You have a guaranteed 14-day cancellation right from the day you receive your item - no questions asked!
* We extend this to a full 30-day return period for most products, as long as they're returned in their original condition.

**Returning Defective Items**
Good news - if you receive an item that's defective, damaged, or incorrect, we'll cover the return shipping costs. Just let us know within 14 days and send it back within 30 days of receiving your order.

**Special Notes for Gym & Crash Mats**
We know these larger items need extra consideration. To help you get exactly what you need:
* Check our detailed descriptions and images carefully
* Start with ordering one mat to test if you're planning a larger order
* Reach out to us for sizing advice - we're happy to help you choose!

**Custom-Made Items**
Since these are made specially for you:
* We can't accept returns unless there's a defect or sizing error on our part
* If there is an issue, we'll work with you to make it right through repairs or replacements
* Double-check your specifications when ordering, but do let us know within 48 hours if you spot any mistakes

For all returns, please return items in the same condition you received them. This helps us process your return quickly and efficiently.

Need help or have questions? We're here to assist you in making the right choice for your needs.
### Return Address
UNIT 1E HALLIWELL MILL
BERTHA STREET
BOLTON
BL1 8AH
UNITED KINGDOM

### Refund Process
- Refunds processed within 14 days of receiving returned items
- Original payment method will be refunded
- Email confirmation sent when refund is processed
- Allow 3-5 working days for funds to appear in your account

### Non-Returnable Items
- Personalized or custom-made items
- Hygiene products where seal is broken
- Digital downloads or software
- Perishable goods
- Items marked as final sale

### Faulty Items
- Report within 30 days for full refund or replacement
- After 30 days, repair or replacement offered first
- We cover return shipping for faulty items
- Include detailed description of fault when returning


## Contact Us

For any questions about shipping or returns:
- Email: kositekltd@gmail.com
- Response time: Within 24-48 hours


We reserve the right to modify this policy. Changes will not affect existing orders.