Shipping & Returns Policy
Shipping Policy
Where We Ship
We currently ship across Western Europe and the United Kingdom. Please note that at this time, international shipping outside of Western Europe is not yet available — we expect to launch this within the next year, so keep an eye out for an official announcement.
Standard UK delivery covers UK Mainland (England, Wales, and most of Scotland).
Additional shipping charges apply to the following areas, particularly for larger items:
- Northern Ireland
- British Isles (Isle of Man, Channel Islands)
- Shetland Islands
- Scottish Highlands
- Parts of Aberdeenshire and Inverness
If your address falls within one of these regions, any applicable surcharges will be shown at checkout.
Order Processing
All orders are processed and dispatched within 1–2 business days of receiving your order confirmation email (excluding weekends and bank holidays). Orders placed on a Friday or over the weekend will be processed on the following Monday or Tuesday.
Orders are dispatched from our UK warehouse, subject to stock availability. Once your order has been dispatched, you will receive a notification containing your tracking details.
Estimated Delivery Times
DestinationEstimated DeliveryUK Mainland2–3 Business DaysInternational – EU5–10 Business Days
These are estimated timelines only. Delays may occasionally occur due to factors outside of our control, such as customs processing, carrier delays, high-demand seasonal periods, or weather disruptions.
Customs & Taxes
EU customers: Customs and import taxes are covered on your behalf — no additional fees on delivery.
Other international customers: You may be required to pay customs fees upon delivery. The amount varies depending on your location and local jurisdiction.
Returns Policy
Overview
We accept returns on most items within 30 days of delivery. Most products follow our general returns
policy below, though some items have specific conditions — please read the relevant sections carefully.
Your Statutory Right to Cancel
You have the legal right to cancel your order for any reason within 14 days of receiving your item. This is your statutory cancellation right and is always protected.
Our Voluntary Returns Policy
In addition to your statutory rights, we offer an extended returns window of 30 days from receipt, provided the item is in unused and undamaged condition.
Please ensure every item is returned in the same condition in which it was received:
- New items must be returned unused and undamaged.
- Used items must show no additional signs of use or damage, and covers must not have been washed.
Defective, Damaged or Incorrect Items
If your item arrives defective, damaged, or incorrect, we will cover the cost of return shipping, provided:
- The issue is reported within 14 days of receiving your order.
- The item is shipped back to us within 30 days of receipt.
Crash Mats, Gym Mats & Bulky Items
⚠️ Please read before ordering.
Items such as large Crash Mats, Floor Cushions, Bean Bags, and Rattan Seating Pads & Cushions are costly to ship and can be expensive and difficult to return. We strongly recommend the following before placing your order:
- Check the size and colour carefully — we provide detailed descriptions and images to help you make the right choice. If you're unsure, please contact us before ordering and we'll help you find the best fit.
- Ordering in bulk? We recommend ordering one item first to check it meets your needs. Once you're happy, you can order more — stock is plentiful and our delivery is fast.
Your statutory rights are not affected, however we reserve the right to charge return shipping costs for these items.
Custom Made Items
Custom made items cannot be returned or refunded unless the issue is due to a fault on our part (e.g. damage, defect, or incorrect sizing).
- Damaged or defective items: We will arrange a repair where possible (for example, replacing a damaged cover), or provide a suitable resolution.
- Incorrect sizing: We will ask for photographic evidence and, where applicable, remake and resend the item at no additional cost to you.
📝 Important: Please double-check all dimensions, sizes, and colours before submitting your custom order. If you realise you've made a mistake, contact us within 24–48 hours and we will do our best to amend it.
If you have any questions about our shipping or returns policies, please don't hesitate to get in touch with us.